Testimonials

Making More and More People Happier Everyday

We have collected throughout the years in business, multiple testimonials from happy customers and we are proud to show them off.

I am very pleased with the service I received at my home today from Bill! Thank you!

Joe G. September 2023

Our garbage disposal went out and we called Sampsel to replace it. Angie answered our initial call and was so friendly and helpful, she even gave us a cost-saving tip. Danny was our technician who came out to check our other pipes to make sure they looked okay and to install the new disposal. He was thorough, instructing me with what I could watch for the next couple days, and walking me through our disposal’s private warranty policy. He was very friendly and helpful as well. Imagine our surprise when they said they knew of our son’s accident and were not going to charge us labor today. Such an incredibly kind gesture! It really shows how they value their customers. Very impressive. Thanks, Sampsel! You guys are awesome! We appreciate you!

Jennifer W. July 2022

Thank you to all of you at Sampsel!! Great attitude and experience with your entire crew from start to finish. So glad we fell in love with the “Tin Man.” Always said they will be our next choice for HVAC. You didn’t let us down. Please keep us on your seasonal maintenance list. Very happy, and looking forward to our next endeavor. It never stops here. Enjoy the season coming up.

Greg & Maxine October 2023

Amber, Thanks for the pleasant phone call with you, and many thanks for scheduling this testing so quickly!! It is most certainly appreciated!

Linda A. September 2023

Rod / Angie / Ryan ~ Thank you for taking care of us so quickly! You’re the best! CS of Medina – September 2021

Tom Maupin
Retired Medina County Employee
April 10, 2018

Rod + Sandy, thank you for your kind words.  Thank you for all of your help throughout the years.  I have learned a lot from you and your team.  Thank you for helping to make my job enjoyable.  Your Friend, Tom

Ms. Kim Long
October 2, 2018

Rod, Ryan, & Sampsel Staff,
Thank you so much for all your support at the Wiley House.  You made the toilet replacement go so smoothly.  Even though our father past today, he did know that you were thinking of him.  He was grateful you were doing the work and have been so kind to me…
In Gratitude,
Kim Long 

Honesty & Integrity: You and your workers are men of your word. You not only do what you say you will do, but you also go beyond to insure that the job is complete. You remained committed to your job estimate, and even offered your personal time to visit our home during the work. Your workers showed up when they said they would be on the job, and made sure we were aware of any times when they would not be able to work. Moreover, we never once hesitated to leave our home unattended while they were doing their work. As a husband, I felt comfortable when my wife had to be alone in our home with them. The peace of mind that your sense of integrity provided us with throughout the job was overwhelming.

Communication: You not only maintained communication throughout the job process, but even more important, you invited our questions and listened to our concerns. When the job was finished, you offered to be available if we had any future questions or concerns. Together, your commitment to talking with us and listening to us helped us believe that you had our best interests in mind.

Quality: the quality of your work is beyond dispute. Your technician truly is a craftsman, even to the point of cleaning up daily when the workday was over. His attitude toward his work, and his ability to accomplish it, made us believe that he respected the house that we have worked so hard to obtain.

Should any future problems demand that we invest in plumbing and heating repairs or renovations, your company will be the one to handle the tasks. We again say, Thank You!

Robert & Sandra
To everyone at Sampsel Plumbing, thank you again to all for helping us to finally solve the problem with our water heater. The unpredictable cold showers were making us stressed. Your technician is a genius! We were able to fix the outlet and we have hot water again. We are so grateful to you for being so kind and so patient and so helpful.

Rita
I’m writing to Thank You for the work you and your men did on our bathroom. They did first class work and cleaned up after themselves. The bathroom is very beautiful.

Susan
I can’t thank you both enough for getting someone out to the house last Friday-the weekend-last minute and for being so understanding and helpful in my time of not knowing what I was going to do. Again thank you so much.

Rita
I’m writing to Thank You for the work you and your men did on our bathroom. They did first class work and cleaned up after themselves. The bathroom is very beautiful.

Bernie & Lois
Dear Rod,
We wanted to thank you for all the work you did at our house with the remolding of the bathroom. Bill and your other technicians were nice to have in our house and did their work very well each day they were here and they made sure before they left, EVERYTHING was cleaned up. We are always comfortable when Bill is working in the house.

We also want to thank you for all the suggestions you made to help us with this remolding. The subcontractors were men who did an excellent job.

The 40+ bathroom was transformed into a beautiful, up to date room we want to show to everyone. Thank you for the help you gave us with the buying of the bathroom products. You made it very easy. We know we had some delays, but those were handled as quickly could be and the work was completed. Coordinating work schedules is not an easy job and Rhonda really was a great help in letting us know the changes.

Thank you, Rod, for all your stops here at the house. It was so nice to see you that often and have a little time to talk to you. You really explained every thing that was being done with each visit.

When we are asked who our plumber is, we always give them your name and will continue to do so.

Thank you, friend.

Linda
To Rod Sampsel & Company,

Thank you for making a seemingly over whelming task-easy and successful.

Thank you again,
Linda

Thank you for allowing us to share our day with you, for such a great celebration!

Celebrating their 25th anniversary with our homemade ice cream maker!